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Scrubix Solutions, LLC – Privacy Policy

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Scrubix Solutions, LLC (“Scrubix,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information. By visiting our website or interacting with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

You may provide personal information when you:

  • Request a quote

  • Book a cleaning

  • Contact us via phone, email, website form, or SMS

  • Join our email or SMS list

  • Communicate with our customer service team

This information may include:

  • Name

  • Phone number

  • Email address

  • Service address

  • Details about your home or cleaning needs

  • Preferred service date and time

  • Payment information (processed securely by third-party providers; we do not store full card numbers)

B. Information Collected Automatically (Website Use)

When you visit our site, we may automatically collect:

  • IP address

  • Device type and browser

  • Pages visited and time spent

  • Cookie data

  • Referral sources (Google search, ad click, etc.)

C. Information from Third-Party Tools

We may receive data from:

  • Payment processors

  • Scheduling platforms

  • Website form tools

  • Analytics tools (e.g., Google Analytics)

We do NOT collect data from Airbnb, VRBO, Booking.com, or any other booking platforms.

2. How We Use Your Information

We use your information to:

  • Provide and deliver cleaning services

  • Schedule appointments and coordinate arrival windows

  • Respond to quote requests and customer inquiries

  • Send appointment reminders and service updates

  • Process payments and send receipts

  • Improve our website, services, and customer experience

  • Send marketing communications (only with your consent)

  • Maintain internal business records

  • Comply with legal obligations

3. SMS/Text Messaging Policy (TCPA Compliant)

By providing your telephone number, you consent to receive SMS/text messages from Scrubix Solutions, LLC, which may include:

  • Appointment reminders

  • Schedule confirmations

  • Service updates

  • Customer support communications

  • Promotional or marketing messages (only if you explicitly opt in)

Your SMS Rights

  • Opt Out Anytime: Reply STOP to cancel.

  • Need Help?: Reply HELP for support.

  • Message Frequency: Varies based on interaction and service needs.

  • Costs: Standard message and data rates may apply.

We do not sell, rent, or share mobile numbers with outside parties for their marketing purposes.
We follow all applicable SMS rules, including TCPA, CTIA, and carrier-level compliance.

4. How We Share Information

We may share your information only with trusted third parties who help us operate our business, including:

  • Payment processors

  • Scheduling or dispatch platforms

  • Email and SMS communication tools

  • Website hosting providers

  • Marketing and analytics partners

These parties may access your information only to perform services on our behalf.

We may also disclose information:

  • If required by law, court order, or government request

  • To protect the rights, property, and safety of Scrubix, our employees, and customers

  • In the event of a business transfer (merger, sale, acquisition)

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies for:

  • Website functionality

  • Traffic analytics

  • Advertising performance

  • User experience improvements

You may adjust your browser settings to limit or disable cookies, but doing so may affect website functionality.

6. Data Security

We use commercially reasonable measures to safeguard your personal information.
However, no security system is completely foolproof, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as needed to:

  • Provide services

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

  • Support business operations

8. Children’s Privacy

Our website and services are not intended for individuals under 18.
We do not knowingly collect information from children.

9. Your Privacy Rights

You may request to:

  • Access your personal information

  • Update or correct inaccuracies

  • Delete your information (unless restricted for legal reasons)

  • Opt out of email or SMS marketing

  • Withdraw SMS consent at any time

To exercise rights, contact us at the email or phone number below.

10. Third-Party Links

Our website may link to external sites.
We are not responsible for the privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted with a revised “Effective Date.”

12. Contact Information

Scrubix Solutions, LLC
Colorado Springs, Colorado
Email: info@scrubixsolutions.com
Phone: 719-245-2881
Attn: Privacy & Compliance

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